Survey Responses Stimulate Changes

The Endowment continues to utilize an electronic grant-making system which is in line with the lean staff model employed. “It is important that our grant-making system is easy to use and, if problems arise, that our staff is available to help,” said Endowment Vice President Diane Snyder. Survey responses were solicited from organizations that responded to the most recent Request for Proposal (RFP) announcements. This work was done to measure the effectiveness of the electronic process used for RFP’s and to identify improvements needed.   Through the survey, the Endowment learned that overall, our system and staff are performing well.  However, there is still room for improvement.  Survey results and staff experiences formed the basis for a number of changes in the process reflected on the website and in the on-line application.